Carlsbad Seapointe Resort - Frequently Asked Questions

Our resort is open. We encourage our guests to review all federal, state and local permitted traveler guidance before making a reservation and before travel, as this guidance is being updated frequently. Please refer to and for the
up-to-date information. We look forward to welcoming you back!

  • Fitness Center - open, 6am-8pm, 6 ppl max at one time.
  • Hot Tubs/Spas - open, 8a-9p, by appointment only, QR code scan onsite for availability
  • Arcade - closed at this time
  • Family Pool and Kids Splash Pad open, 8am-9pm 
  • Quiet Pool - open, 8am-9pm
  • Activity Center - open, 8am-7:30pm
  • Spaced BBQ's available to allow distancing
  • Hand Sanitation Stations available throughout the property
  • Cassara Kitchen & Bar - reopening April 2021- check website for current hours once reopened
  • Karl Strauss Brew - open for indoor and outdoor dining, check website for current hours
  • 7 Mile Kitchen (located at Sheraton Carlsbad, free shuttle). - open for indoor and outdoor dining, check website for current hours
  • Courtesy Shuttle within 5 miles of hotel, 9a-5p, available upon request

All onsite amenities subject to maximum occupancy cap to follow state/county ordinances and allow distancing

  • Adult Pool Open, 7am-10pm
  • Family Pool Open, 9am-10pm
  • Fitness Center Open, 7am-10pm, by appointment only,1 hr increments
  • Splash Pad, closed at this time
  • Hot Tubs are open, and available by reservation, 30 minute increments
  • Spaced BBQ's available to allow distancing
  • Complimentary Beach Equipment Rental - available
  • Arcade, Recreation Room, Volleyball & Basketball & Tennis Courts, and Mini Golf, open 
  • Onsite activities, temporarily on pause
  • Hand Sanitation Stations available throughout the property
  • 7 Mile Kitchen (located at Sheraton Carlsbad, free shuttle) Contact website for current hours and menus. Now open for Indoor and Outdoor dining.
  • Cassara Kitchen & Bar (located at The Cassara Carlsbad, free shuttle) Contact website for current hours and menus. Reopening April 2021.

All onsite amenities subject to maximum occupancy cap to follow state/county ordinances and allow distancing.

IMPORTANT: Before you travel, we encourage you to perform a self-assessment COVID-19 health screen. If you or any persons in your travel party are experiencing any flu-like symptoms associated with COVID-19 including fever, chills, cough, shortness of breath, fatigue, muscle ache or pain, sore throat or new loss of taste or smell or if you or anyone in  your travel party have been exposed or in close contact with anyone who has been diagnosed with COVID-19, please follow the recommendations of public health officials and stay home. For additional information concerning COVID-19 or a self-assessment COVID-19 health screening, please refer to Centers for Disease Control and Prevention on their website. We reserve the right to restrict resort access for any persons experiencing or exhibiting any coronavirus or flu-like symptoms.

COVID-19 WARNING:  Our resort is a lodging facility. Please consider that there is an inherent risk of exposure to COVID-19 or other infectious diseases in any place where people are present.  COVID-19 is an extremely contagious disease that can lead to severe illness and in some cases, death.  According to the Centers for Disease Control and Prevention, EVERYONE IS AT RISK of contracting COVID-19.  Older adults and those with underlying medical conditions are especially vulnerable.  Although we have implemented recommended practices to promote the health and safety for all of our timeshare owners, guests and employees, we cannot ensure 100% or be held liable that our premises are free from contagions, whether caused by us or any of our guests or employees.  By voluntarily entering and being present at our resort facilities, you (and each person in your travel party) acknowledge and agree to accept complete and sole responsibility of the inherent risks associated with potential or actual exposure to infectious disease contagions.

If you have a current reservation, or have questions about future reservations, best contacts are as follows for our Owners and for our Leisure Guests:

For Owner or Exchange inquiries:

Call 800-858-0535, or Email at

For Leisure or Rental Guest inquiries:

Call 855-497-9762, or Email at

Our Guest and Team Members safety is of the utmost importance to us.  Please visit our companies VACATION WELL, Our Promise to You page for details on our enhanced cleanliness standards being implemented for your safety when we reopen.  Have more questions on our VACATION WELL program, you may also visit our Vacation Well FAQ page for commonly asked questions.

FLEXIBLE 72 HOUR (PRIOR TO ARRIVAL) CANCELLATION POLICY DUE TO COVID-19:  We understand your concerns to travel during this time, as well as last minute mandatory city and state ordinances. Our flexible cancellation policy allows you to feel comfortable keeping current and booking new reservations without worry of penalty.  

Reservations that would like to be modified to later dates and are subject to change to the current best available rates for the new dates.  All changes are also subject to availability.

STANDARD POLICY:  In the event you may need to cancel your reservation, please notify us prior to the stated time periods below to avoid forfeiture of your deposit. Please reference your booked room bedding type to the applicable cancellation policy below. Reservations canceled within the time periods below forfeit the full advance deposit received and/or are subject to a charge of first night’s rate, tax, and parking fee.

Reservations cannot be changed or canceled within 7 days. Please contact our Reservations Department at 855-497-9762 in regards to any questions about the resort cancellation policy terms and restrictions. Non-refundable reservations cannot be canceled, modified, or refunded - total reservation amount will be charged in case of cancellation or no-show.  Restrictions apply to promotional or special condition rates booked.

Please note:  If you booked through a third party site, you must contact that site/party to cancel.  Note restrictive cancellation policies may apply and some bookings are non-cancellable, non-changeable.

ADA Defined Service Animals are welcome at our hotel.  NO OTHER PETS ALLOWED.

Day Use is available for current and verifired Carlsbad Seapointe Resort Timeshare Owners and by reservation only on the resorts dedicated (not this site) Owner Website.


During the booking process, you can enter any special requests into the "Special Requests" box on the "Your Details" page. Once you have received your booking confirmation, you can follow up with the hotel directly to confirm that your request can be met. You can find the hotel’s contact details on the Contact Us page of our website.  Note special requests are not guaranteed but we do try our very best to accommodate.

No. Sorry, we require a major credit card to guarantee your room reservation. Please review the terms and cancellation policy before making your reservation.

If you booked through our website (the best way), simply follow the instructions to modify or cancel your reservation found in your Reservation Confirmation Email.  Alternately, you can contact us directly at (855) 497-9762.  If you have a reservation made through third-party (Expedia, etc) you must contact them directly.

We consider a group to be a reservation of 10 rooms or more.  For any group or event space reservations, we request that you contact us directly or use the RFP form listed here or the Special Events tab for inquiries of availability and rates.

Yes, when you book your stay via the iHotelier booking engine, which take every safeguard possible in transmitting and storing any personal data including SSL Encryption and other PCI compliant standards.

You can find our hotel policies on our Overview page where you will find our amenities details, check-in and check-out time, pets and extra person policies, and our hotel’s cancellation policy.